FAQS
Q: How long will it take to get my order?
A: Orders are processed in 1–2 business days and delivered within 3–7 working days, depending on your location.
Q: Do you accept returns or exchanges?
A: We do not accept returns or product exchanges. We only allow a one-time size exchange for the same product, subject to availability, if requested within 2 days of delivery.
Q: When can I get a refund?
A: Refunds are only applicable if you receive a wrong product or a defective item. In such cases, you must provide a valid unboxing video as proof. Once approved, refunds are processed back to your original payment method within 7–10 working days.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery (COD) for your convenience. You can pay in cash when your order is delivered.
Q: Are your products unisex?
A: Some of our collections like oversized T-shirts are unisex, while others such as dresses, tops, and co-ords are designed specifically for women. Each product page mentions the fit clearly.
Q: Do you ship pan India?
A: Yes! We deliver across India — from metro cities to remote towns.
Q: How can I reach out?
A: You can email us at zelmoraa.official@gmail.com or DM us on Instagram @zelmoraa.
Q: Is Zelmoraa a fast fashion brand?
A: Not at all. Zelmoraa believes in bold, intentional fashion — every piece is designed to last, not just trend.