Return, Exchange & Refund Policy

We’re here to make your experience smooth and worry-free ✨

1. Shipping Policy

  • All orders are processed within 1–2 business days.

  • Standard delivery timeline is 3–7 working days, depending on the delivery location.

  • Once shipped, tracking details will be shared with the customer via email/SMS.

2. Return & Exchange Policy

  • Products once sold are not eligible for return or exchange, except in the following cases:

    • Customer has received a wrong product.

    • Product is delivered in a damaged or defective condition.

  • Size Exchange:

    • Size exchange is possible only if the requested size is available in stock.

    • The request must be raised within 2 days of delivery through our official email or phone number.

    • If the requested size is out of stock, exchange will not be possible.

  • ⚠️ Important: For any return or exchange request, customers must provide a complete unboxing video (from opening the package until the product is fully shown). Without valid proof, the request will not be entertained.

3. Refund Policy

  • Refunds are not applicable in the following cases:

    • Change of mind after purchase.

    • Dislike of the product.

    • Incorrect size ordered.

  • Refunds are applicable only if:

    • A wrong product is delivered.

    • A product is received in a damaged or defective condition.

    • The claim is supported with valid unboxing video proof.

  • Refund Timeline:

    • Once approved, the refund will be initiated within 2–3 working days from our end.

    • The amount will reflect in the customer’s original payment method within 7–10 working days, depending on the bank/payment gateway.